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Back up a phone before a reset
A reset deletes what is not in a backup you have verified. Make the copy, open it, then reset.
Easy15 min4.9 editorial · 184 reviews
Typical signs: About to factory reset, Selling the phone, Update failed and a wipe is next.
Step 1 of 4
You will need: Wi-Fi, Computer or cloud storage.
List what a cloud backup does not include
WhatsApp media, authenticator tokens, offline music, and some game progress are not in a standard Google or iCloud backup. Export WhatsApp's own backup, and write down authenticator recovery codes or move those accounts to a hardware key first.