Frequently asked questions

Yes. Cancel from Settings → Billing. You keep the paid plan until the end of the period you already paid for, then the account returns to Free.

Cards, UPI (GPay, PhonePe, Paytm), and net banking through Razorpay. If Razorpay keys are not configured, checkout uses a built-in test payment so the whole flow still works.

Diagnostics run in your browser. We store the health score and a short category summary on your account so history charts work. We do not store serial numbers, IMEI, or raw sensor dumps.

Upgrades go through checkout and start immediately. Unused time on the current plan becomes a credit on that invoice. Downgrades are scheduled for the end of the current period.

There is a 7-day money-back guarantee on a paid invoice. Request it from billing. In test mode the refund is applied at once. With Razorpay, we submit the refund to Razorpay and then return the account to Free.

Use the coupon FIRSTMONTH on your first paid checkout. Monthly plans are charged ₹0. Annual plans get one month's price deducted from the yearly total.

Browsers hide some hardware. Desktop browsers often have no Battery Status API, and iOS Safari does not expose vibration. The score uses only the signals that actually ran.

Free allows 1, Basic allows 3, and Pro is unlimited. The limit is checked on the server when you add a device.

You can still see the latest diagnostic. Charts over time start on Basic (30 days) and Pro (1 year).

Pro members create a session code. A support agent signs in with the agent account, joins that code, and sees the summary you share. The session expires in 30 minutes.

Use Forgot password. In local development the reset link is shown on the next screen because there is no email provider. In production the link is only stored until you connect email delivery.

Yes. Settings → Account asks you to type DELETE and enter your password. Devices, diagnostics, tickets, and invoices for that user are removed.